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Help & Troubleshooting

Answers to common questions about setting up Krissi, connecting your wearable, and getting the most out of your health data.

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Setting up Health Connect

Health Connect is how Krissi reads data from your wearable. It's an Android system app that acts as a central hub - your Fitbit, Samsung Health, Garmin, or other apps write data to Health Connect, and Krissi reads it from there.

Do I need to install Health Connect?

On Android 14 and later, Health Connect is built into your phone - no installation needed. You'll find it at Settings → Apps → Health Connect.

On Android 9-13, you may need to install the Health Connect app from the Google Play Store first. Search for "Health Connect by Google" and install it before opening Krissi.

How do I grant Krissi access to Health Connect?

When you first open Krissi, it will ask for Health Connect permissions. Tap "Allow all" to let Krissi read your health data.

If the prompt didn't appear, or you dismissed it, you can grant access manually:

  1. Open Settings → Apps → Health Connect on your phone
  2. Tap App permissions
  3. Find Krissi in the list and tap on it
  4. Toggle on all the data types you want Krissi to read
Tip: If Krissi doesn't appear in the app permissions list, open Krissi first so it can register itself with Health Connect, then check again.

Setting up Apple Health

Apple Health is how Krissi reads data from your wearable on iOS. Your Apple Watch, Fitbit, Garmin, or other apps write data to Apple Health, and Krissi reads it from there.

How do I grant Krissi access to Apple Health?

When you first open Krissi, it will ask for Apple Health permissions. You'll see a list of data types - toggle on the ones you want to share with Krissi and tap "Allow".

Apple Health asks you to grant each data type individually (heart rate, steps, sleep, etc.) rather than all at once.

If the prompt didn't appear, or you want to change your selections later:

  1. Open Settings → Health on your iPhone
  2. Tap Data Access & Devices
  3. Find Krissi and tap on it
  4. Toggle on or off individual data types
Tip: If Krissi doesn't appear in the list, open Krissi first so it can register itself with Apple Health, then check again.

Connecting your wearable

Getting wearable data into Krissi is a two-part process: your wearable app needs to be writing data to Health Connect, and Krissi needs permission to read it. Many newer wearables sync to Health Connect automatically - so start by checking whether your data is already there.

Check if your wearable is already syncing

Open Settings → Apps → Health Connect → Data and access on your phone. If you can see your wearable data (steps, heart rate, sleep, etc.) listed there, your wearable is already connected - you just need to grant Krissi read access.

To do that:

  1. Go to Settings → Apps → Health Connect → App permissions
  2. Find Krissi and tap on it
  3. Toggle on all the data types you want Krissi to read, or tap "Allow all"

Open Krissi and your wearable data should appear within a few minutes.

Tip: You can also use the App permissions screen to check exactly which data types each app is allowed to read or write, and toggle them individually.

If your wearable data isn't in Health Connect yet

If Health Connect doesn't show any data from your wearable, you'll need to enable the connection inside your wearable's companion app. The steps vary by manufacturer:

Fitbit

  1. Open the Fitbit app on your phone
  2. Tap the Settings cog (top of the screen)
  3. Tap Health Connect
  4. Toggle on "Sync with Health Connect"
  5. On the next screen, tap "Turn on"
  6. Toggle on the data types you want to share, or tap "Allow all"
  7. Tap Allow, then Done

After this, Fitbit will automatically write your health data to Health Connect, and Krissi will pick it up.

Samsung Health

  1. Open the Samsung Health app
  2. Tap the menu (three lines or your profile icon)
  3. Go to Settings
  4. Look for Health Connect and tap to connect
  5. Grant "Allow all" permissions when prompted

Other wearables (Garmin, Withings, Oura, etc.)

The process is similar for most wearable apps - look for a Health Connect option in the app's settings or connected services section. If you can't find it, check your wearable manufacturer's support site to confirm Health Connect compatibility.

Tip: Not all wearable apps support Health Connect yet. If yours doesn't, check whether a third-party app like Health Sync (available on the Play Store) can bridge the gap.

Connecting your wearable

If you use an Apple Watch, your health data flows into Apple Health automatically - no setup needed. For third-party wearables, you'll need to make sure their companion app is connected to Apple Health.

Apple Watch

Apple Watch writes health data to Apple Health automatically. As long as your Apple Watch is paired with your iPhone, your data (heart rate, steps, sleep, workouts, etc.) will be available to Krissi through Apple Health.

Just make sure Krissi has permission to read the data types you want:

  1. Go to Settings → Health → Data Access & Devices → Krissi
  2. Toggle on the data types you want Krissi to read

Fitbit, Garmin, Oura, and other third-party wearables

Third-party wearable apps need to be connected to Apple Health to share data. This is done inside the wearable's companion app:

  1. Open your wearable's app (e.g. Fitbit, Garmin Connect, Oura)
  2. Go to its Settings or Connected Apps section
  3. Look for Apple Health or Health and tap to connect
  4. Grant permissions for the data types you want to share

You can verify the connection is working by opening the Health app on your iPhone and checking whether your wearable data appears there.

Tip: Not all wearable apps write directly to Apple Health. If your wearable's companion app doesn't have an Apple Health option, a third-party bridge app may be able to sync the data for you. Search the App Store for your wearable name plus "Apple Health sync" to see if a bridge is available.

Check if your wearable is already connected

Open the Health app on your iPhone and browse the Summary or individual data categories (Heart, Sleep, Activity, etc.). If your wearable data is already appearing there, you just need to grant Krissi read access in Settings → Health → Data Access & Devices → Krissi.

Wearable data not showing up

If you've connected Health Connect but don't see your wearable data in Krissi, work through these checks in order.

1. Check your wearable app is syncing to Health Connect

Krissi can only read data that your wearable app has already written to Health Connect. Open Health Connect on your phone (Settings → Apps → Health Connect → Data and access) and check whether your wearable data appears there.

If the data is missing from Health Connect itself, the issue is between your wearable app and Health Connect - not Krissi.

Tip: In most wearable apps, you can trigger a manual sync - in Fitbit, pull down on the main dashboard screen to force a sync to Health Connect.

2. Check that Krissi has Health Connect permissions

Go to Settings → Apps → Health Connect → App permissions → Krissi and make sure all data types are toggled on.

3. Revoke and re-grant permissions

If data is appearing in Health Connect but not in Krissi, try revoking and re-granting permissions:

  1. Go to Settings → Apps → Health Connect → App permissions
  2. Tap on Krissi and toggle off all permissions
  3. Also find your wearable app (e.g. Fitbit) in the same list and toggle off its permissions
  4. Restart your phone
  5. Go back to Settings → Apps → Health Connect → App permissions and re-grant "Allow all" for both your wearable app and Krissi
  6. Open your wearable app and do a manual sync (e.g. pull down in Fitbit)
  7. Open Krissi - your data should appear within a few minutes
Important: This process only revokes and re-grants permissions - it does not delete any of your health data. Your wearable data stays safe on your device and in your wearable app throughout.

Wearable data not showing up

If your wearable data isn't appearing in Krissi, work through these checks in order.

1. Check your data is in Apple Health

Open the Health app on your iPhone and look for your wearable data. Tap into categories like Heart, Sleep, or Activity to see if your wearable is recording data there.

If the data is missing from Apple Health itself, the issue is between your wearable app and Apple Health - not Krissi.

2. Check that Krissi has Apple Health permissions

Go to Settings → Health → Data Access & Devices → Krissi and make sure the data types you want are toggled on. Apple Health requires each type to be granted individually.

Tip: If you only see some data types and not others, you may have selectively granted permissions during the initial setup. Go back into Data Access & Devices to enable any you missed.

3. Revoke and re-grant permissions

If data is in Apple Health but not showing in Krissi, try revoking and re-granting:

  1. Go to Settings → Health → Data Access & Devices → Krissi
  2. Toggle off all data types
  3. Close Krissi completely (swipe up from the app switcher)
  4. Go back to the same screen and toggle all data types back on
  5. Re-open Krissi - your data should appear within a few minutes
Important: This process only revokes and re-grants permissions - it does not delete any of your health data.

Specific data types missing

Sometimes most data syncs fine but one or two types are missing. This is usually a wearable-app issue, not a Krissi bug - Krissi reads whatever your wearable writes to Health Connect.

Heart rate or HRV not showing up (especially Fitbit)

This is a known issue with Fitbit's Health Connect integration that has affected users intermittently since 2025. Fitbit sometimes stops writing certain data types (heart rate, exercise, resting heart rate) to Health Connect after app updates or device changes.

What to try:

  1. Open the Fitbit app and pull down on the dashboard to force a sync
  2. If that doesn't work, go to Settings → Apps → Health Connect → App permissions → Fitbit
  3. Toggle off all Fitbit permissions, wait a moment, then toggle them back on (Allow all)
  4. Restart your phone
  5. Open the Fitbit app and pull down to sync again

If the issue persists after this, it's a Fitbit-side bug that typically gets patched in subsequent Fitbit app updates. Krissi will display the data as soon as it appears in Health Connect.

Sleep data not appearing

Make sure your wearable is set to track sleep automatically in your wearable's app settings. Some wearables require you to enable sleep tracking separately from other health metrics.

Also check that your wearable app has the Sleep permission enabled in Health Connect (Settings → Apps → Health Connect → App permissions → [your wearable app]).

Body temperature or SpO₂ missing

Not all wearables measure every data type. Body temperature and blood oxygen (SpO₂) require specific hardware sensors - check your wearable's documentation to see which health metrics it supports.

Even wearables that do measure these may not write them to Health Connect - some manufacturers only sync core metrics like heart rate, steps, and sleep.

Specific data types missing

Sometimes most data syncs fine but one or two types are missing. This is usually a wearable-app issue, not a Krissi bug - Krissi reads whatever your wearable writes to Apple Health.

Heart rate or HRV not showing up

First, check whether the data is appearing in the Apple Health app itself. Open Health → Heart and see if your wearable's readings are listed.

If the data is in Apple Health but not in Krissi, make sure the Heart Rate and Heart Rate Variability permissions are both toggled on for Krissi in Settings → Health → Data Access & Devices → Krissi.

For third-party wearables (Fitbit, Garmin, etc.), also check that the wearable app has permission to write heart data to Apple Health.

Sleep data not appearing

Apple Health tracks sleep data from Apple Watch automatically if you have Sleep Focus or Sleep Schedule enabled. For third-party wearables, check that the wearable app has Apple Health sleep permissions enabled.

Also verify that Krissi has the Sleep Analysis permission toggled on in Settings → Health → Data Access & Devices → Krissi.

Body temperature or SpO₂ missing

Not all wearables measure every data type. Body temperature and blood oxygen (SpO₂) require specific hardware sensors - check your wearable's documentation to see which metrics it supports.

Apple Watch measures SpO₂ (Series 6 and later) and wrist temperature (Series 8 and later). These should sync to Apple Health automatically if the features are enabled in the Watch app.

Whoop data not fully showing up

Whoop tracks a wide range of health data (HRV, respiratory rate, skin temperature, SpO₂, and more), but does not write all of it to Apple Health. This is a known limitation of the Whoop app - it only syncs a subset of its data, typically heart rate, workouts, and sleep.

This isn't a Krissi bug. Krissi will read and use whatever Whoop makes available through Apple Health, but some metrics may only be viewable inside the Whoop app itself. You can check what Whoop is sharing by going to Settings → Health → Data Access & Devices → Whoop on your iPhone.

We're actively working on a way to pull data directly from Whoop and other wearables that don't sync everything to Apple Health, so Krissi can access the full picture. Stay tuned.

Health Connect permissions

What data does Krissi read?

When you grant Krissi access to Health Connect, it can read:

Krissi only reads data - it never writes to Health Connect. You can revoke any individual data type at any time through Settings → Apps → Health Connect → App permissions → Krissi.

Can I choose which data types to share?

Yes. In Settings → Apps → Health Connect → App permissions → Krissi, each data type has its own toggle. Turn off any type you don't want Krissi to access.

Keep in mind that the more data Krissi has, the better its pattern analysis will be - but the choice is always yours.

Apple Health permissions

What data does Krissi read?

When you grant Krissi access to Apple Health, it can read:

Krissi only reads data - it never writes to Apple Health. You can revoke any individual data type at any time through Settings → Health → Data Access & Devices → Krissi.

Can I choose which data types to share?

Yes. In Settings → Health → Data Access & Devices → Krissi, each data type has its own toggle. Turn off any type you don't want Krissi to access.

Keep in mind that the more data Krissi has, the better its pattern analysis will be - but the choice is always yours.

Why does Apple Health show "Read" and "Write" separately?

Apple Health separates permissions into Read (the app can see your data) and Write (the app can add data). Krissi only needs Read access - it never writes data to Apple Health.

Nutrition data from other apps

Why isn't my food data from MyFitnessPal or Cronometer showing up?

In practice, most food-tracking apps do not reliably write nutrition data to Health Connect. This is a platform-wide limitation - Health Connect supports nutrition data, but the apps that could write it (MyFitnessPal, Cronometer, etc.) often don't do so consistently.

This isn't a Krissi bug. If nutrition data does appear in Health Connect, Krissi will read and use it. But for the most reliable food tracking, log your meals directly in Krissi using voice, photo, or manual entry.

Tip: Krissi's voice and photo meal logging make it fast to capture what you've eaten - often faster than typing it into a separate food-tracking app.

Nutrition data from other apps

Why isn't my food data from MyFitnessPal or other apps showing up?

Some food-tracking apps can write nutrition data to Apple Health, but many don't do so consistently. If your food-tracking app supports Apple Health integration, make sure it's enabled in that app's settings and that Krissi has Dietary Energy and Nutrients read permissions in Apple Health.

For the most reliable food tracking, log your meals directly in Krissi using voice, photo, or manual entry.

Tip: Krissi's voice and photo meal logging make it fast to capture what you've eaten - often faster than typing it into a separate food-tracking app.

General questions

Where is my data stored?

All your data - everything you log and everything Krissi reads from Health Connect - is stored locally on your device. There is no Krissi account, no cloud sync, and no Foddies database holding your records.

The only exception is Krissi's optional AI features (voice logging, photo logging, and the Krissi assistant). When you use these, a summary of relevant data is sent to Anthropic's servers to generate your response - it is not retained or used for training.

What happens if I uninstall Krissi?

Uninstalling Krissi permanently deletes all your logged data. Because everything lives on your device, there is no backup on our end to restore from. Your wearable data in Health Connect is not affected - that's managed separately by your wearable app.

Important: This action cannot be undone. If you're troubleshooting an issue, try the permission revoke/re-grant steps above before uninstalling.

How do I clear all my data without uninstalling?

Go to Settings → Apps → Krissi → Storage → Clear data. This removes all logged data and resets the app to its first-launch state.

Important: This permanently deletes all your Krissi data and cannot be undone.

Voice and photo logging aren't working

Krissi's voice and photo meal logging features require:

General questions

Where is my data stored?

All your data - everything you log and everything Krissi reads from Apple Health - is stored locally on your device. There is no Krissi account, no cloud sync, and no Foddies database holding your records.

The only exception is Krissi's optional AI features (voice logging, photo logging, and the Krissi assistant). When you use these, a summary of relevant data is sent to Anthropic's servers to generate your response - it is not retained or used for training.

What happens if I delete Krissi?

Deleting Krissi permanently removes all your logged data. Because everything lives on your device, there is no backup on our end to restore from. Your health data in Apple Health is not affected - that's managed separately by iOS.

Important: This action cannot be undone. If you're troubleshooting an issue, try the permission revoke/re-grant steps above before deleting the app.

How do I reset Krissi?

On iOS, you can reset Krissi by deleting and reinstalling the app from the App Store. There is no separate "clear data" option - deleting the app removes all locally stored data.

Important: This permanently deletes all your Krissi data and cannot be undone.

Voice and photo logging aren't working

Krissi's voice and photo meal logging features require:

Still stuck?

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